DAVIDsTEA Reviews

they have phenomenal teas, but customer service is HORRENDOUS.

i've made two orders from this company, and both times my order was messed up.

first time, i receive my order and i notice a tea is missing, so i contact customer service and they tell me that it was out of stock so they refunded me, but i received no message about it. whatever, its one tea, but i would appreciate an email giving me a heads up about it.

second time, my order arrives and the $35 dollar tea bundle i bought is not with my order. they just completely forgot to include it. i contact customer service, they say theyll send me a replacement. few days later i come back to ask what's up with the replacement, they tell me that it is out of stock and they'll refund me. this was highly disappointing as they were limited edition teas i wanted to try, and if they had just gotten my order right the FIRST time there would be no issue.

they are also terrible at reflecting their warehouse stock on the website. if the website allows me to buy something, it's only normal to assume it's in stock, right? not with this company. they let you buy the item, and then days and weeks pass with you wondering why you didn't receive the item, only for customer service to tell you it's out of stock. first of all, please be better at reflecting that on your website. second of all, customer communication needs to improve. if you're not going to send me something and give me a refund, don't keep it a secret! at least send the customer a message about it.

this company is just a pain to deal with. order fulfillment is lacking, and customer service does not really care and all they can do is give you a refund, nothing more to please a dissatisfied customer.

I love David's tea an have for many years but I'm sad to hear they discontinued my fav cotton candy

I bought a water bottle, and the lid started turning black (rotting?) After about a month even tho I washed and dried it well often. I contacted customer service which said they would send me a lid, then two months later, when it didn't arrive, they gave me a 15$ gift card and said there were no lids. I don't care about 15$. Now my bottle is unusable, and I have to go spend money at this company AND throw my good condition (except for the lid) bottle away? Deplorable customer service. I will never buy my tea, nor bottles there, after that useless 15$.

Online ordering is just chaos and difficult. Been contacting them by phone and they give you a temporary password that is not working..all is just like finding a needle in the haystack. I was going to make an online purchase but it is not worth stressing and calling them for the nth time.

I have never been a serious tea drinker. I have decided to try and become one. So, I have started to drink, one by one, each and every type of tea that this Company is selling. It is like discovering a whole new world... Here are my remarks, covering what I have tasted/tested in the past few days: . "Earl Grey Vanilla" : very good; nice and smooth - unlike its British version… -


. "Valerian Nights" : totally delicious; I even ate some of it, i.e. the residue of the flowers, after brewing them... miam...


. the "japanese sencha" is bitter; it is also astringent (weird effect on the tongue); but I guess it’s good for you…


in general, the indicated dosages are quite honest; actually, one spoonful is largely enough; take this into consideration, with regard to the price; you can even make 2 cups, with just one spoonful (just let it brew a bit longer than indicated)
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. "buddha's blend" : nice and smooth; relaxing;

. "read my lips" : quite refreshing (re: subtle touch of peppermint)

. "silk dragon jasmin" : definite contrast, between the aroma and the taste; it smells very sweet, but it is bitter (green tea); I also had a one-shot, suprise-diarrhea, but perhaps it is because I drank this first thing in the morning, before eating anything; so, let's call this incident an episodic intestinal purge, and move on ("sh** happens", right?)

to be continued…
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oh, this one is downright magical...

"golden lily"

it is in the form of some kind of clusters... so, you put them in that strainer that they provide, at the bottom of it, 10-20 such clusters, you pour the boiling water... and 2-3 minutes later, the whole thing is full !! those things "open up"! they become leaves !!

that part, is like magic

BUT, the tea is slightly bitter...

low caffeine, though

but bitter...

then again, that's the way some people like their tea

try it, and decide for yourself

to be continued…
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If you can wait couple months for your order, DavidsTea is the place for you. Customer support non existent. Still waiting for my order placed 1.5 months ago. No ETA is provided, chat bot useless, no one to speak to. I have placed several orders in a past and the shipments get always delayed. If I did not like their tea, I would have left immediately.

I love Davids tea, but you can NOT use cash in store, only credit cards, such a disappointment. I will have to shop elsewhere now. :(

Amazing product, the worst shipping. When I run out of tea, I want it next day, not in 3-4 weeks! By then, I've already replaced the space in my cupboard with something else... basic retail.

I love David's tea, but since the pandemic, customer service is horrible! They only provide a 'bot' to assist (which is no assistance at all), will not answer the phone, and the cheerful phone message is ridiculous, literally: "if you are on the phone for more than 30 minutes, we will hang up because we cannot bear to have you wait any longer." Then they do not answer, they do not call back. I put an order in a month ago, but have no way to find out if they will ship it or not -- I have been charged though.

Love the tea and the service